I emailed multiple times over months and also called. Their claim website was frustrating and didn’t work multiple times. I’ll say in the log run they refunded us the retail difference I had broken down in an extremely detailed spreadsheet. The trimmer was not in there but a wood splitter was. There was double the amount of cheap basic no bag gas push mowers than stated and barely any self propelled that had been on the manifest. We inventoried the mowers and the manifest discrepancies were frustrating. Let me start with Jordan in this group, whom I assume is the assigned rep for DL, is great at communication and helping how ever he can! Their actual costumer service people at their business location not so much! Both calls and emails were frustrating. During unloading he managed to tip over and entire pallet off the pallet jack so that was fun to deal with. Yes, that’s not DL’s fault but being home by myself with 2 little kids knowing a delivery by an upset person was coming was unnerving.
#Direct liquidation reviews driver#
Today we sold the last of those units! Happy dance going on right now! When we got the items, the driver of the truck that had left a message managed to not hang his phone up fast enough while cussing we were in a residential area. STAY AWAY.Micaela Leinonen – Review of Direct Liquidation: Last winter in January we bought 6 pallets/33 lawnmowers and a trimmer through Direct Liquidation. If you are a buyer outside usa please totally avoid this company. Anyway really bad experience and loose of time and money. Probably they wanted to force us to use one of their suggested courrier or the closing price of the auction was to low for them. We lost money of the goods and we lost money for the failed attempt of shipping of dhl. We and dhl tried in any way to ask them for this information but totally uneffective, their support refuse to cooeperate in any way and keep posting same copied and pasted answere.
#Direct liquidation reviews how to#
Sounds like dhl one of the biggest shipper of the world don't know how to ship? :)) unbelivable.
Every things ok till DHL picked up our goods than at this point DHL asked them for information that was MANDATORY for the shipping and that DHL said mandatory from directliquidations, At this point direct liquidation totally refused to provide this information to Dhl. we're an international buyer, and we scheduled a pickup with our courrier according to their terms. This is a total loss and disaster for me! This is truly frustrating. But I will not be able to even make enough money to get my money back, on top of that I might have to rent a dumpster to get rid of all the damaged goods. It is a lot of money, hard work, and time that I put into buying, transporting, and sorting this lot. I will not be able to get back the money I spent in purchasing/shipping this lot not even closer.
For example, one pallet containing grill and washing machine are both damaged and in non-working conditions as per the receipt attached to them, so that is one pallet which is a complete waste, which makes 0% working item from one pallet. Almost all the items had receipts attached that read "Return Reason: damaged", whereas they (DL) said there was no way of knowing that. They said that it was 75% working goods, which is wrong because it is 90% damaged goods from the pallets(12) I received.
Hello, I have no words to describe how disappointed I feel about the pallets received.
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